From The Tribune
Center Owned by The Tribune TrustTop AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report
What's behind this
McKinsey warns that while artificial intelligence is accelerating business analysis, human decision‑making is struggling to keep pace. This mismatch, the firm says, could raise strategic risks and weaken the development of future business leaders, potentially undermining the leadership pipeline.
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center · 1 outlet
Simply adopting artificial intelligence (AI) tools will not be enough for companies to transform their customer service operations, as businesses need to redesign their operating models, technology systems and workforce capabilities to achieve meaningful results, according to a report by EY.
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right · 2 outlets
Organizations realizing the highest value from artificial intelligence (AI) in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India's latest report.
— Livemint
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Organizations realizing the highest value from artificial intelligence (AI) in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India's latest report.
