Write to the Grievance Officer and say what is wrong. No account and no form are needed.
Grievance Officer, Varta, India
varta.hq@gmail.com
1. What this covers
Content. A story that is wrong, mis-grouped, wrongly labelled, or yours and you want it taken down.
Privacy. A request to see, correct or delete the data on your account.
Access. The service being unavailable, or your account being blocked.
2. What to include
The link to the page on Varta, what you think is wrong, and what you want done. For a privacy request, the email address on the account. For a copyright complaint, the original article and a line saying you own it or act for the owner.
A complaint with a link is answered far faster than one without.
3. How quickly
- We acknowledge every complaint within 24 hours.
- We aim to resolve it within 15 days.
- A valid court order or a lawful direction from a government authority is acted on within 36 hours.
4. What we can do
Correct a label. Split an event that grouped two different stories. Add or replace an excerpt. Take a story out of the feed. Delete an account and everything attached to it. Explain how a decision was reached, and show you the excerpt and the outlet's own article that it rests on.
What we cannot do is change the article itself. That belongs to the newsroom that published it, and the link on the story page is the way to reach them.
5. If you are not satisfied
Reply to the same address and say so. A second person will look at it.
For a privacy complaint, you may escalate to the Data Protection Board of India once it has heard from us first. For anything else, the courts in India are open to you.
6. Where this sits in the rules
This page is the grievance mechanism required of an intermediary under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the route for a request under the Digital Personal Data Protection Act, 2023. The duties themselves are described in our privacy policy and terms.