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Microsoft services down: Air India reroutes emails, IndiGo and Akasa warn passengers of support delays

Microsoft services down: Air India reroutes emails, IndiGo and Akasa warn passengers of support delays

What's behind this

Microsoft’s cloud services suffered a global outage that began on November 12 and lasted roughly ten hours, disrupting Outlook, Teams, Microsoft 365, Exchange Online and Copilot for millions of users across 74 countries. The company said a portion of its infrastructure was experiencing elevated load, contributing to connectivity errors, and extended the mail timeout to 48 hours. In India, airlines including Air India, IndiGo and Akasa Air reported email‑based customer support disruptions and issued passenger advisories. Mainland China felt only minimal impact because 21Vianet and domestic applications insulated local firms, highlighting a lesson in data sovereignty.

AI-generated overview from 6 outlets. It summarises their reporting and adds no reporting of its own.

RSS excerpt

A global Microsoft outage has disrupted email-based customer support services for IndiGo and Akasa Air, prompting both airlines to issue passenger advisories. Passengers have been advised to use alternative support channels for urgent assistance as email services experience delays.

1 of the 89 reports on this event credit a wire agency (ANI, PTI or IANS), all from the same agency.

Coverage arrived over 17 hours. First from Hindustan Times, latest from Livemint.

High Corroboration 29 news outlets reporting

How this event was covered

First reported by Hindustan Times at 18:19 UTC on 12 Nov.

Everything here arrived on one day, and nothing since.

Across 4 desks: business, india, tech, world.

All 29 newsrooms, and who owns them

Compare all reporting outlets (29)

  2. 4 hours later
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  15. The Economic Times Bennett, Coleman & Co.

    Microsoft global outage: Is a cyberattack behind major service disruption? Tech giant’s top executive clears the air as millions of users face trouble using Outlook, Teams

    Microsoft encountered a notable service outage on November 12, 2026, disrupting critical platforms including Outlook and Teams as well as causing errors within the Microsoft 365 suite. The problems emerged post-midday Eastern time and carried on into the night. Charles Lamanna, a Microsoft…

    Compare on Varta → Read at The Economic Times ↗
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  33. The New Indian Express Express Publications (Madurai) Ltd.

    Microsoft outage triggers email delivery delays for airlines; flight operations fully normal

    New Delhi: In light of an ongoing Microsoft outage globally, mails sent by customers on Friday to airlines have not been delivered, say airlines. Flight operations have not been impacted in any manner, they stress. In an advisory, Indigo said, "Due to a global Microsoft service disruption, our email…

    Compare on Varta → Read at The New Indian Express ↗
  34. 33 minutes later
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  37. The South First The South First

    Service stability improving, Microsoft says amid major outage affecting over 430 million people

    The more-than-12-hour outage has left millions worldwide without access to Outlook email, Teams meeting tools, and other staples of modern office life. Banks, governments and courts in multiple countries are affected. The post Service stability improving, Microsoft says amid major outage affecting…

    Compare on Varta → Read at The South First ↗
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  51. Livemint HT Media Ltd. Current article

    Microsoft services down: Air India reroutes emails, IndiGo and Akasa warn passengers of support delays

    A global Microsoft outage has disrupted email-based customer support services for IndiGo and Akasa Air, prompting both airlines to issue passenger advisories. Passengers have been advised to use alternative support channels for urgent assistance as email services experience delays.

    Read at Livemint ↗
  52. 17 minutes later
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Who did not run this

29 newsrooms ran this event. 6 others published in Technology recently and did not.

See which 6 newsrooms
  • Hindustan Times HT Media
  • NDTV Adani Group (AMG Media)
  • The Economic Times Bennett, Coleman & Co.
  • The Hindu Kasturi & Sons Ltd.
  • The Tribune The Tribune Trust
  • The Tribune The Tribune Trust

Counted from the newest hundred stories in the section, not from every newsroom in India.

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