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Microsoft 365 Outage: ICICI Lombard Issues Customer Advisory, Shares Alternative Support Channels

Microsoft 365 Outage: ICICI Lombard Issues Customer Advisory, Shares Alternative Support Channels

What's behind this

The recent Microsoft 365 outage, which began on Friday, November 13, knocked out Outlook, Teams and other services for more than 12 hours, affecting users in at least 74 countries. In India, professionals such as a Gurugram‑based marketer saw their workday halt, and companies like ICICI Lombard issued advisories and alternative support channels. Microsoft engineers worked through a second day to stabilise the infrastructure, reporting early signs of recovery while some users still experienced intermittent access and delayed email delivery. By the following day Outlook was described as ‘near normal’, though backlogs remained as the company continued clearing delayed emails.

AI-generated overview from 8 outlets. It summarises their reporting and adds no reporting of its own.

RSS excerpt

The recent global Microsoft 365 outage, which disrupted services such as Outlook and Teams, has highlighted the importance of timely customer communication during unexpected technology disruptions. Amid the disruption, ICICI Lombard proactively issued a service advisory across its social media…

2 of the 114 reports on this event credit a wire agency (ANI, PTI or IANS), all from the same agency.

Coverage arrived over 20 hours. First from Hindustan Times, latest from Inc42.

High Corroboration 32 news outlets reporting

How this event was covered

First reported by Hindustan Times at 18:19 UTC on 12 Nov.

Everything here arrived on one day, and nothing since.

Across 4 desks: business, india, tech, world.

All 32 newsrooms, and who owns them

Compare all reporting outlets (32)

  2. 4 hours later
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  17. The South First The South First

    Service stability improving, Microsoft says amid major outage affecting over 430 million people

    The more-than-12-hour outage has left millions worldwide without access to Outlook email, Teams meeting tools, and other staples of modern office life. Banks, governments and courts in multiple countries are affected. The post Service stability improving, Microsoft says amid major outage affecting…

    Compare on Varta → Read at The South First ↗
  18. 27 minutes later
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  29. The Economic Times Bennett, Coleman & Co.

    Gmail to Proton Mail: 5 alternatives for users as Microsoft continues to battle Outlook and the Teams global outage

    A major disruption hit Microsoft on November 12, 2026, causing a global outage that affected services like Outlook and Teams. This left countless users and organizations struggling to connect via email and participate in crucial Teams meetings. In the wake of the Microsoft outage, users can explore…

    Compare on Varta → Read at The Economic Times ↗
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  41. Deccan Herald The Printers (Mysore) Pvt. Ltd.

    DH Evening Brief | Microsoft outage continues into second day, hitting services across globe; B'luru Metro crosses 100-km mark as PM Modi launches Pink Line

    ‘Not going as expected’: Microsoft outage continues to hit services across globe; IndiGo, Air India issue alerts Microsoft platforms were hit by widespread outage, including Outlook, with many users experiencing trouble using their email accounts from Thursday. Read more Bengaluru Metro crosses…

    Compare on Varta → Read at Deccan Herald ↗
  42. 8 minutes later
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  47. The New Indian Express Express Publications (Madurai) Ltd.

    Microsoft outage means no incessant email chimes or message pings, but still we stayed online

    BERLIN: It was the sound of e-silence. No Microsoft Outlook email chimes, no Teams message pings, no new notifications and, very possibly, no work getting done. Microsoft 365 teetered on the edge of becoming Microsoft 364 as the global outage stretched from Thursday into, ironically (or fittingly…

    Compare on Varta → Read at The New Indian Express ↗
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  53. ABP Live ABP Group Current article

    Microsoft 365 Outage: ICICI Lombard Issues Customer Advisory, Shares Alternative Support Channels

    The recent global Microsoft 365 outage, which disrupted services such as Outlook and Teams, has highlighted the importance of timely customer communication during unexpected technology disruptions. Amid the disruption, ICICI Lombard proactively issued a service advisory across its social media…

    Read at ABP Live ↗
  54. 23 minutes later
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  61. TFI Post TFI Post

    Microsoft outage drags into second day as engineers struggle to stabilise Outlook, Teams; governments, companies hit

    Microsoft said on Friday that it was seeing early signs of recovery from a major outage that has disrupted Outlook, Teams and other Microsoft 365 services for more than a day, after fixes it applied failed to work as intended. From Asia to the United States, the disruption affected users, companies…

    Compare on Varta → Read at TFI Post ↗
  62. 14 minutes later

Who did not run this

32 newsrooms ran this event. 6 others published in Business recently and did not.

See which 6 newsrooms
  • Livemint HT Media Ltd.
  • The Economic Times Bennett, Coleman & Co.
  • The Hindu Kasturi & Sons Ltd.
  • The Hindu Kasturi & Sons Ltd.
  • The Indian Express Indian Express Group
  • The Times of India Bennett, Coleman & Co.

Counted from the newest hundred stories in the section, not from every newsroom in India.

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